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Small Business Tips for a Better Start to the Year

by PhilR | Jan 29, 2015 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, TWO MINUTES WITH TROY, Uncategorized

It’s the same old story at this time of year. Small business owners all over the world have just taken a breath for a few days over the holiday season. They launch into the New Year hoping that, miraculously it will be ‘easier this year.’ You started out with New...

Do you remember?

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

Over the last few years I’ve had a keen interest in motor sport to the point where a few years back I bought a car and have been racing myself. Well maybe not racing, but trying to keep up with the pack… and not crash! I had an interesting conversation recently with a...

Well, that’s not my fault…!

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

For 20 years, as a business consultant, I have been hearing those words. Time after time I have business people bark these sorts of responses when talking about their business experiences. When asked about the past: Yeah, I hear ya, but it’s different for me, and that...

Chinese Takeaway

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

It’s new, exciting, captivating, somewhat intriguing, and even a little sexy. It’s taken the world’s attention and firmly positioned itself as the new frontier in business. It is China. For over ten years now I have been traveling back and forth to Hong Kong,...

Is it Facebook or FakeBook?

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

Not a day goes by where I don’t get some kind of solicitation from a Social Media expert wanting to help me with my online presence. Now don’t get me wrong – I am the first to admit I need assistance in the space, with only 13,500 fans on my Facebook page, a...

2 Degrees of Separation – The Net-effect of Net-works

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

You’ve all heard about it, some of you have done it, many have looked at doing it, and others just don’t know how to start doing it. And some of you have done it so much that it just doesn’t do it for you anymore! It’s called: Networking. It’s one of those words that...
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