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Ready – Aim – Hire

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

For many business owners and leaders that headline should read, ‘Ready, Aim FIRE.’ It’s the age old business dilemma. ‘How do I hire and retain good people to work with me?’ For two decades I have heard small business owners and leaders scream the...

To See or Not to See? That is the Question. Tips to Improve Your Retail Store Layout.

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

There are some tough decisions to be made in retail, but one of the toughest of all would be, “how much stock should I have in my store and how should I display it?”  Store layout is critical to retail sales, and in the main, getting it right is an art...

Working for a Buck

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

A while back I was out doing some research for a strategy document I was preparing. After strolling through countless aisles in retail outlets I had the information I needed and was ready to head for the car. On my way out I stumbled across a menswear store I used to...

But it’s just not the same anymore – The impact of inconsistency

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

I’m the world’s worst consumer.  I don’t buy much myself and I don’t spend any time shopping for fun, because for me it’s not fun, so when I do shop, I take notice, and that truly does make me the worst consumer. This means I have high expectations. And I...
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