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Economic Obstacle or Opportunity?

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY

In these changing times in business, I find it somewhat disturbing how so many small to medium businesses act surprised when there is an economic shift. It totally baffles me when I sit in business meetings or functions and listen to some of our business leaders cry...

What do you want to be when you grow up?

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY

A while back I had the privilege of being one of the judges in a small business competition. Over the course of the event we had the chance to see some great businesses in action, hear their stories, and how they were going to develop their business should they be the...

Long Haul or Long Gone – How to Survive the First Five Years in Business

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY

It’s true, so many small businesses fail in their first years of operation. And it’s also true that so many small business operators blame external influences on their demise. I know, I was almost one of them. 20 years ago, when in my early years of business after...

Do you remember?

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

Over the last few years I’ve had a keen interest in motor sport to the point where a few years back I bought a car and have been racing myself. Well maybe not racing, but trying to keep up with the pack… and not crash! I had an interesting conversation recently with a...

Well, that’s not my fault…!

by PhilR | Dec 18, 2013 | CUSTOMER SERVICE, FINANCE, FRANCHISE, LEADERSHIP, MARKETING, STRATEGY, Uncategorized

For 20 years, as a business consultant, I have been hearing those words. Time after time I have business people bark these sorts of responses when talking about their business experiences. When asked about the past: Yeah, I hear ya, but it’s different for me, and that...
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