CUSTOMER SERVICE

Jan15

Business Rules to Break

For years we’ve lived by a number of standard business rules. Here’s the top 5 you should now be breaking: Growth is Good: Not all new business is good business. At one point I analyzed our $6 million client base and realized 60% of our clients weren’t...
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Dec18

Economic Obstacle or Opportunity?

In these changing times in business, I find it somewhat disturbing how so many small to medium businesses act surprised when there is an economic shift. It totally baffles me when I sit in business meetings or functions and listen to some of our business...
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Dec18

What do you want to be when you grow up?

A while back I had the privilege of being one of the judges in a small business competition. Over the course of the event we had the chance to see some great businesses in action, hear their stories, and how they were going to develop their business...
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Dec18

Long Haul or Long Gone – How to Survive the First Five Years in Business

It’s true, so many small businesses fail in their first years of operation. And it’s also true that so many small business operators blame external influences on their demise. I know, I was almost one of them. 20 years ago, when in my early years...
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Dec18

Do you remember?

Over the last few years I’ve had a keen interest in motor sport to the point where a few years back I bought a car and have been racing myself. Well maybe not racing, but trying to keep up with the pack… and not crash! I had an interesting conversation...
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Dec18

Well, that’s not my fault…!

For 20 years, as a business consultant, I have been hearing those words. Time after time I have business people bark these sorts of responses when talking about their business experiences. When asked about the past: Yeah, I hear ya, but it’s different...
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