CUSTOMER SERVICE

Sep06

Is Your Business Crashing the Party?

What is your business doing to be distinctive, emotive and collaborative? It may be time to crash the party in your business.     About Troy Hazard: I am the founder/owner of 12 businesses over the last 25 years, current CEO of Troy Hazard...
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Jan29

Establishing Distinctive Customer Connection

Your competitors aren’t always your competition! Do you know who or what your REAL competition is?  To be more distinctive in serving your customers, understand what is competing with the money your customers might spend with you.  Your competitors...
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Jul30

What Drives Value in the Mind of Your Customers?

Do you know what drives value in the minds of your customers? In today’s Two Minutes with Troy I reveal 4 value drivers that will make it easy for customers to do business with you.    
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Apr23

Anticipating Customer Expectations

If your business goal is to exceed customer expectations, then you’ve got a problem. Here’s why… About Troy Hazard: I am the founder/owner of 12 businesses over the last 25 years, current CEO of Troy Hazard International, author of...
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Feb13

Have You Made These Business Blunders?

If you’ve started a business, you’ve made mistakes. Here are 4 mistakes I’ve made and what I learned from them. Being more concerned with business development than customer/client development. Most money comes from your existing customers....
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Jan29

Small Business Tips for a Better Start to the Year

It’s the same old story at this time of year. Small business owners all over the world have just taken a breath for a few days over the holiday season. They launch into the New Year hoping that, miraculously it will be ‘easier this year.’ You started...
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