Blog

Dec18

To See or Not to See? That is the Question. Tips to Improve Your Retail Store Layout.

There are some tough decisions to be made in retail, but one of the toughest of all would be, “how much stock should I have in my store and how should I display it?”  Store layout is critical to retail sales, and in the main, getting it right...
Read More
Dec18

Working for a Buck

A while back I was out doing some research for a strategy document I was preparing. After strolling through countless aisles in retail outlets I had the information I needed and was ready to head for the car. On my way out I stumbled across a menswear...
Read More
Dec18

But it’s just not the same anymore – The impact of inconsistency

I’m the world’s worst consumer.  I don’t buy much myself and I don’t spend any time shopping for fun, because for me it’s not fun, so when I do shop, I take notice, and that truly does make me the worst consumer. This means I have high...
Read More
Dec18

Do You Speak the Language?

About ten years ago I had a very interesting experience while attending a conference in Ho Chi Minh City. I’ve been lucky enough to speak at conferences all around the world for years but this one was different.  I had an interpreter. At first...
Read More
Dec18

Being in the Know

You’ve all heard the saying, ‘it’s not what you know it’s who you know.’  Well, that may be true in life but not so much in retail. In retail it’s what you know AND who you know that wins that day. The more you know about your product or...
Read More
Dec18

NOT At Your Service

Troy – I’m here to find out why I have been charged $175 overdraft fee when I don’t have an overdraft? Bank – Yes? Troy – I’d like you to refund that please. Bank – Well, I can’t do that here sir you’ll have to call customer service....
Read More